I have a passion for getting people excited about technology products. I love showing people how tech products work, then selling them these same products that I think they will really enjoy. I am an early adopter of new personal devices, enjoy computers and video games, and speak both Portuguese and English. I look forward to showing, selling, and supporting your new tech products.
Experience
Route Assistant Manager at Fedex in San Leandro August 2020 – present
Assist the main manager in maintaining the high level of customer satisfaction that is expected of FedEx. Cover multiple routes to address service delivery load and driver fluctuations. Build new routes and train new hires, and assist drivers to finish their routes on time.
Sales and Technical Support at Ecommodate in Palo Alto July 2017 – August 2020
On the front line providing first-class sales and technical support for both US and Brazil; Resolving technical issues over the phone and acting as a liaison between US and Brazilian consumers and US developers, making follow-up sales calls, and appointments, generating new leads and connections with potential customers, working with the marketing department to develop new strategies for the internet.
Customer Support Representative at Claro Brazil in Goiânia, Goiás, Brazil July 2016 – July 2017
Guiding customers to the right product to fit their needs. Answering product questions in a friendly manner. Upselling to enhance their customer experience. Creating lasting sales relationships by making sure customers are happy with their purchases.
